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Wie geht's?
Wonder of wonders! Customer service is alive and well and living in the Hastings' Hannahs shoe store. I'll even forgive them for their apostrophe crime.
A few months ago, I bought a pair of formal black shoes for school from the Hannahs store in Palmerston North.
After I'd broken them in, I noticed some sort of fault with the left shoe. I couldn't pin it down. I tried moving the inner sole around a few times. Nothing worked.
When I eventually mentioned it to Jacky, she suggested I take them to Hannahs in Hastings to maybe get a new inner sole.
So, after school, in between locking the campus and my haircut appointment with Cheryl at Urban Retreat, I wandered into Hannahs with my problematic shoes. I mentioned I'd bought them in Palmerston North and the lovely young lady took a gander.
I waited for her to tell me that, sadly, she couldn't help me - I'd need to take them back to where I'd bought them.
Instead, she spotted a fault with the actual left shoe, did some paperwork, had me try on a new pair of the same shoe and then, with a minimum of fuss, gave me the shoes!
Gobsmacked! Flabberghasted!! Dumbfounded!!
Surely this couldn't be right.
I again told her I hadn't actually bought them from the Hastings' store. No problem, she said. If these ones aren't right just bring them back, she said.
When I'd regained the power of speech, I told her that I was going to buy my shoes forever more, from her, and exited the store an INCREDIBLY happy (new) customer.
Love and peace - Wozza
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